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Urgent: Genuine or Not (RAM)

5 posts · originally from https://geek.digit.in/community/threads/urgent-genuine-or-not-ram.191673/

bajaj151
bajaj151 Original post #1
May 26, 2015 at 5:18 PM
1) I ordered RAM (Seller: Cost2Cost) for my Lenovo G50-45 laptop from Amazon India
This is what I ordered: Kingston 8 GB RAM FOR LAPTOP 1600MHZ PC3L: Amazon.in: Electronics

2) Today I received order from Amazon India but when I checked the ram, no where kingston is written, there is a SAMSUNG logo on it.

3) When I contacted the Seller (Cost2Cost). He replied:
Kingston never manufacture the RAM they only market the same.
Here in this case they uses SAMSUNG chip-set, it is 100 % sold, market and support by KINGSTON for all warranty.

4) When I contacted Kingston, they replied: This is Samsung RAM not Kingston Product.


Please help me, what should I do?
SaiyanGoku
SaiyanGoku #2
May 26, 2015 at 5:19 PM
Return it and order a different one.
bajaj151
bajaj151 #3
May 26, 2015 at 5:30 PM
This is NOT amazon fulfilled. Therefore, I have to send the courier directly to seller.
SaiyanGoku
SaiyanGoku #4
May 26, 2015 at 5:34 PM
Keep the communication between you and the seller saved, also save the product page and use that to create return under "Item different than received"
bajaj151
bajaj151 #5
May 26, 2015 at 5:36 PM
Ok..Thanks bro for the help :)