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DIGIT-ARC / Hardware / Service and RMA watch

very poor wd service

9 posts · originally from https://geek.digit.in/community/threads/very-poor-wd-service.192191/

bestpain
bestpain Original post #1
Jun 20, 2015 at 10:20 AM
i had submitted my defective wd 1tb hdd at the drop point on 29 may since pickup was not avalilable....but it has been more than 20 days and i havent got the replacement drive....when i contact wd they are telling the same thing everytime that the replacement drive has been shipped and they dont have any other details.....
what should i do.....i think i have been cheated by wd
Faun
Faun #2
Jun 20, 2015 at 11:09 AM
bestpain said:
i had submitted my defective wd 1tb hdd at the drop point on 29 may since pickup was not avalilable....but it has been more than 20 days and i havent got the replacement drive....when i contact wd they are telling the same thing everytime that the replacement drive has been shipped and they dont have any other details.....
what should i do.....i think i have been cheated by wd
Click to expand...

Ask them for tracking details.
P
Phenomenal #3
Jun 20, 2015 at 11:47 AM
Location?
Details?
And how exactly did you do the RMA?
bestpain
bestpain #4
Jun 21, 2015 at 2:28 PM
i had submitted the disk at ranchi drop point.....i had created the rma first with wd ....they told to submitt at ranchi drop point
ShankJ
ShankJ #5
Jun 21, 2015 at 2:46 PM
Ask for the tracking details.. WD ASS is extremely good, had replaced my defective WD Passport after 1.5 years with a WD Passport Ultra without asking any questions and with no delay..
D
DK_WD #6
Jun 26, 2015 at 9:02 AM
Hi [MENTION=156886]bestpain[/MENTION],

I am sorry for unconvinced. I will try my best to help you out on this matter. As per our last PM conversation, I have relayed your RMA detail to the customer support team back on the 19th of June, and as per the response I got from their representative, they have contacted you for a follow-up early this week.

Thank you very much for your patience and inbox or tag me, if you don't receive any response by next week.
bestpain
bestpain #7
Jun 28, 2015 at 2:08 PM
DK_WD said:
Hi [MENTION=156886]bestpain[/MENTION],

I am sorry for unconvinced. I will try my best to help you out on this matter. As per our last PM conversation, I have relayed your RMA detail to the customer support team back on the 19th of June, and as per the response I got from their representative, they have contacted you for a follow-up early this week.

Thank you very much for your patience and inbox or tag me, if you don't receive any response by next week.
Click to expand...

thnx .....i got the replacement drive yesterday
Faun
Faun #8
Jun 28, 2015 at 3:38 PM
Happy end to the grievance.
D
DK_WD #9
Jun 29, 2015 at 12:40 PM
bestpain said:
thnx .....i got the replacement drive yesterday
Click to expand...
Hi [MENTION=156886]bestpain[/MENTION],

That's good news, glad to hear it! If ever you need help with WD products, just reach out to me or tag me here, I'm always just a PM away :)