Very Rude Behaviour: BSNL CC

Guys this is as bad as it can get. I had taken a sim from bsnl on 29/11/07. While giving the sim card the person told me that it will take 28-72hrs to activate the sim. Today is 8/12/07. So i went to exchange today to enquire about it. And this is what followed:

Me "Uncle can u plz tell how many days more will it take to activate the sim?"

CC "When did u take the sim?"

Me "On last week thrusday"

CC "Tell me the date"

Me "29/11"

CC "It will take more 1 month"

Me "what? but i was told that it will be activated within 48-72 hrs?"

CC "Who is the owner of the sim?"

Me "My dad"

CC "Tell him to come"

Me "I came instead of him"

CC "THATS THE PROBLEM WHY DID U COME, BRING UR DAD"

Me "but the person clearly told me that the sim will be activated within 48-72 hrs"

CC "U R LYING NO ONE TOLD U THAT, IT WILL TAKE ATLEAST 20 DAYS MORE BRING UR DAD"

Me "WHY R U SHOUTING I WAS TOLD THAT IT WILL BE ACTIVATED WITHIN THAT TIME. DONT SHOUT"

CC " NO ONE TOLD U THAT"

Now tell me guys where`s my fault? If i dont have any fault then what can be dont about it. I am absolutely shattered by the way he spoke to me. He is an elderly man of more than 50yrs. I really felt like shouting there with him but controlled myself and thought that i will ask here.

go back take the sim throw it at his face and buy airtel/vodafone

Yes.. Do what iMav said...

Just dont buy Spice after that*gigasmilies.googlepages.com/102.gif

Actually i took the sim just to surf the net with very low pricing. I took the sim under Manik Jod offer in which they say that if u have a landline then u get a sim free of cost and no monthly rental too. U pay only on usage.

T

I use Idea and I am totally satisfied with it

consumer court... kick a$$ there

S

what do u expect from bsnl then??
Mtnl CC here is also very poor.
so better keep away from the CC or buy an airtel or vodafone sim.
vodafone CC is excellent.
i got vodafone sim only n i am totally satisfied with it.

I sent this mail to the GM lets see what he does.

Sir,
I am Anindya Sadhu residing at *******. I had taken a sim under the Manik Jod scheme on 29/11/07. The landline is in my dad`s name Mr. *****. The sim is still not activated. Today i.e on 8/12/07 i went to the cossipore exchange to enquire about it. The way one of the senior staff behaved with me that as if i am on mercy from him. Plz allow me to qoute the conversation between me and him.

Me "Uncle can u plz tell how many days more will it take to activate the sim?"

CC "When did u take the sim?"

Me "On last week thrusday"

CC "Tell me the date"

Me "29/11"

CC "It will take more 1 month"

Me "what? but i was told that it will be activated within 48-72 hrs?"

CC "Who is the owner of the sim?"

Me "My dad"

CC "Tell him to come"

Me "I came instead of him"

CC "THATS THE PROBLEM WHY DID U COME, BRING UR DAD"

Me "but the person clearly told me that the sim will be activated within 48-72 hrs"

CC "U R LYING NO ONE TOLD U THAT, IT WILL TAKE ATLEAST 20 DAYS MORE BRING UR DAD"

Me "WHY R U SHOUTING I WAS TOLD THAT IT WILL BE ACTIVATED WITHIN THAT TIME. DONT SHOUT"

CC " NO ONE TOLD U THAT"

I am really shattered by this kind of attitude towards the customers. I think you are not aware of this kind of things which often happen at the ground level. I tried to call at the SSA level to Mr. R. Bhattacharjee, DO(CA) on 2230-4444 but the number was constantly busy. I tried to call u at around 1.30pm but no one recieved the call at both the numbers i.e 2234-3993, 2225-3993. The entire incident happened at around 1.00pm. Thus i am sending this mail hoping that some action will be taken against this behaviour. If its required i am come and meet you and explain the things verbally.

Thanking You,

Your`s sincerely,
Anindya Sadhu,

Anindya said:
I sent this mail to the GM lets see what he does.

Sir,
I am Anindya Sadhu residing at *******. I had taken a sim under the Manik Jod scheme on 29/11/07. The landline is in my dad`s name Mr. *****. The sim is still not activated. Today i.e on 8/12/07 i went to the cossipore exchange to enquire about it. The way one of the senior staff behaved with me that as if i am on mercy from him. Plz allow me to qoute the conversation between me and him.

Me "Uncle can u plz tell how many days more will it take to activate the sim?"

CC "When did u take the sim?"

Me "On last week thrusday"

CC "Tell me the date"

Me "29/11"

CC "It will take more 1 month"

Me "what? but i was told that it will be activated within 48-72 hrs?"

CC "Who is the owner of the sim?"

Me "My dad"

CC "Tell him to come"

Me "I came instead of him"

CC "THATS THE PROBLEM WHY DID U COME, BRING UR DAD"

Me "but the person clearly told me that the sim will be activated within 48-72 hrs"

CC "U R LYING NO ONE TOLD U THAT, IT WILL TAKE ATLEAST 20 DAYS MORE BRING UR DAD"

Me "WHY R U SHOUTING I WAS TOLD THAT IT WILL BE ACTIVATED WITHIN THAT TIME. DONT SHOUT"

CC " NO ONE TOLD U THAT"

I am really shattered by this kind of attitude towards the customers. I think you are not aware of this kind of things which often happen at the ground level. I tried to call at the SSA level to Mr. R. Bhattacharjee, DO(CA) on 2230-4444 but the number was constantly busy. I tried to call u at around 1.30pm but no one recieved the call at both the numbers i.e 2234-3993, 2225-3993. The entire incident happened at around 1.00pm. Thus i am sending this mail hoping that some action will be taken against this behaviour. If its required i am come and meet you and explain the things verbally.

Thanking You,

Your`s sincerely,
Anindya Sadhu,

nothings gonna happen, take my word for it.
GM is yet another callous authority

^^yea nothhing ever happens.

This kind of things are part and parcel of life in govt. departments,don't at all feel bad.He must have had a bitter fight with wife that day or maybe BSNL is yet to pay him last 3 months salary(it does happen).

@abtom:MTNL cc is not that bad yaar.Of course they have no idea about anything but they always talk nicely to me.

Yea, MTNL CC may not have any idea about the service. But atleast they are kind in their words.
I was once having a problem with my connection, the lady at the other end says that Triband doesn't work on a Mac or Linux because Triband works only on "Internet ka browser Explorer"

H

Even i was tampered with badly by the BSNL employees and CC when i tried to get my BB connection fixed and my connection is still broke.I think the more these government guys try to treat us bad the more the public gets away from their services and the less govt earns profit.

@Anindya

Why the hell u guy always go to BSNL for talking

why not asking the same question to the same place in written

Ask the same question in writen and refuse to take any reply verbelly

then watch how they wet their pants :lol:

Yea, use your RTI

Always take everything in writing. Make it a habit to take acknowledgements.... always helps.

Choto Cheeta said:
@Anindya

Why the hell u guy always go to BSNL for talking why not asking the same question to the same place in written

Ask the same question in writen and refuse to take any reply verbelly then watch how they wet their pants

yeah written complaint works, but the time factor still exists.

No one bothers complains guyz

I would've slapped that person on his face the instant

File a complain in "Consumer state redressal forum"

Make a good story by yourself that u were in emergency
They promised & let them face consequences

Rest assured u'll get atleast 5 times the money u gave

S

The_Devil_Himself said:
^^yea nothhing ever happens.

This kind of things are part and parcel of life in govt. departments,don't at all feel bad.He must have had a bitter fight with wife that day or maybe BSNL is yet to pay him last 3 months salary(it does happen).

@abtom:MTNL cc is not that bad yaar.Of course they have no idea about anything but they always talk nicely to me.

they talk nicely but the prob is ,they DONT i really mean dont know anything.
remember when there was a 2mbps UL plan typo on the tarriff page??
when i called up the CC and enquired abt the plan those ^%&^&$^*s said abhi plan activate nahi hua hai ek week baad hoga.
where is that 1 week now??
saale namune

well, atlest MTNL CC doesn't give this prob. they are ignorant, but not rude...

V

Dear Aninthya,

I am very sorry about the plight of your for activationing the Sim card that you purchased..
Actually Sim Card will be activated within 72 hours after necessary verification received
from the verification Agency..If the verification failed for any reasons, such as addressee not
residing in the given area, or addresses incomplete, or any reason , the subscriber will be notified
through the contact numbers or through posts (methods varied in each circle) n your case it should
be actvated by that time.. and you must have received communication about the reason of non
activation..It is easy Ito find out in any CSC ( Customer Service Centre) Mobile services..everything is automated
and the status known just a clance in the terminal after inputing your accounts number.. Kindly go to
your GM (Mobile services)..Since BSNL is running by the people's money for their benefit, your complaint will be
helpful to other BSNL staff to show courtesy to public...

Thanking you,
Vaithy

You called him Uncle!!!!!!!!
Maybe you should have called him Sir. These people EXPECT that Sir Sir Sir Sir Sir Sir Sir Sir Sir Sir Sir Sir Sir Sir Sir Sir Saaaaaaaaaaaaaaaaaaaaaaaar

well anindya i read somehwher in the post that next time u encounter such a situation if possible ask for the same in writing.. we've done this quite q few times in public sector banks etc.. they really start panicking if u r a confident guy who'll stand ur ground(typical bullies!!)

as for complaining to the GM, i appreciate ur efforts.. not many of us do that thinking the hierarchy will be the same.. but its different specially if the GM is not very old... they usually respond or atleast take note of this.. and if ten of us complain its bound to have some effect..the mentality has changed quite a lot among the top lot.. who understant the need to be efficient.. but they need something in written(typical govt problem)

V

No such thing.. just a normal courtsey to fellow human beings..once I seen a young teen argue with a senior Officer(who is nearing his reitirement day just a couble of weeks,calling him name (worse in dictionary)...Even in a street if you see a stranger,nearing his sixty, could not you call him by your native courtesy..It is not only in BSNL, but wherver you see some elderly people,engage them as you engage to your elderbrothers( even they don't returned the courtesy)

About making complaint, to be sure, you have already taken the matter with DE(MOBILE SERVICE)..Out of 10 people who have met with such situation only one will prefer the complaint to higher level..If you emulate that one person atleast BSNL will ride of undesirous, throughly to the service of peoples.. BSNL management has no through evaluation of its performance in its organisation, but only through webportals, consumer forums etc.,

Since you are based in Kolkatta , I give you the kolkatta CSC page contact the appropriate person

*www.calcutta.bsnl.co.in/csc.shtml

vaithy's reply wass pretty to the point regarding the complaint thing..

bout being corteous i guess its understood, no one likes to see some young fellow abusing an elder man even if he's incompetent.. and after reading anindya's conversation i think he's been more than corteous.. i believe the trick is to be firm and polite.. not abusive... ant to ask in writing is when u encounter people who shirk work or when they turn abusive... believe me there are people who abuse the customers too..

When these BSNL guys will learn somethings.........
I know..they can't do anything for customers..but atleast they can speak good.

V

yeah they didnt give a damn about their customers they know nobody can question them

vaithy said:
Dear Aninthya,

I am very sorry about the plight of your for activationing the Sim card that you purchased..
Actually Sim Card will be activated within 72 hours after necessary verification received
from the verification Agency..If the verification failed for any reasons, such as addressee not
residing in the given area, or addresses incomplete, or any reason , the subscriber will be notified
through the contact numbers or through posts (methods varied in each circle) n your case it should
be actvated by that time.. and you must have received communication about the reason of non
activation..It is easy Ito find out in any CSC ( Customer Service Centre) Mobile services..everything is automated
and the status known just a clance in the terminal after inputing your accounts number.. Kindly go to
your GM (Mobile services)..Since BSNL is running by the people's money for their benefit, your complaint will be
helpful to other BSNL staff to show courtesy to public...

Thanking you,
Vaithy

The process u mentioned here about sim verification is for the new customers. But as i mentioned that this sim is given for free if one has a landline. So the process of address is out of question.

Thanks for the link but! i will call the relevant no monday and let u people know what happened

V

Before the TRAI's directive come..mobile services simply accepted landline customers.but now,TRAI is insisting the personal verification of officers concerned of each mobile connection and their current address irrespective whether they are landline customer or not..o
Your application is now pending before DE(MOBILE SERVICES) find out who he is..If your addresses is Geniune.. he is found to give the connection immediately.. You may file complaints through e mails in the same portal, while doing so, give the link of this forum, so GM know the feelings of the public

with regards,
vaithy

A

Register a complain at www.core.nic.in
and see what happen....

Just launch a complain dere 8)

guess you stepped on his toes by calling him "uncle" :lol:

problem is we take every thing personally

its business relation !!! deal with it... so follow their procidure which says its all about written comunication... when u go in written as Dark_lord said it will take some time but the results a impressesive !!!!

also when u do written comunication with eash letter u are adding up proof which u will see coming handy if ever u neeed to fight BSNL at court

So Uncle / Sir / GM / CM what ever and where ever , all u need to do is comunicate in written !!!

Choto Cheeta said:
problem is we take every thing personally its business relation !!! deal with it... so follow their procidure which says its all about written comunication... when u go in written as Dark_lord said it will take some time but the results a impressesive !!!!

also when u do written comunication with eash letter u are adding up proof which u will see coming handy if ever u neeed to fight BSNL at court

So Uncle / Sir / GM / CM what ever and where ever , all u need to do is comunicate in written !!!

true... well said...