Wd - the leader in rma world

9 posts · originally from https://geek.digit.in/community/threads/wd-the-leader-in-rma-world.180911/

My MY PASSPORT was not detected in USB 3.0 PORTS randomly. Followed the RMA procedure and the courier picked up the faulty HDD ON 15/01/2014. Same day night a mail has come that a new HDD has already been dispatched from Bangalore and i received it on 17/01/2014

I was taken a back. Even before my HDD could reach and judge whether it is eligible for RMA they have sent the new Product.

This implies that they trust their customers and we at any cost should keep it maintained.

KUDOS TO WD

another glowing feather to WD.

Seagate should learn RMA process from WD

Seagate,gigabyte,asus should learn from this.

Kudos TO WD

You just got lucky. For me the pickup never happened.

I'm not surprised at all. :razz:

WD is great ! I got a 1tb hdd in return of 500gb

I never recommend Seagate to anyone, their service sux ! (Recent experience)

rajnusker said:
You just got lucky. For me the pickup never happened.

Actually it is the opposite, you got unlucky

rajnusker said:
You just got lucky. For me the pickup never happened.

any reason stated by them for this?

avichandana20000 said:
any reason stated by them for this?

wd is not responsible for this and courier company is to blame. this happened to me also.

rajnusker said:
You just got lucky. For me the pickup never happened.

The same thing happened to me. But i shot them an email and they sent me a replacement drive.

The faulty drive is still with me after over 6 months... Carefuly packed and waiting to get picked up