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Western Digital RMA

9 posts · originally from https://geek.digit.in/community/threads/western-digital-rma.188875/

nomad47
nomad47 Original post #1
Dec 6, 2014 at 1:15 AM
Western Digital is known for quick and responsive customer care and in my case they have proved it again. RMA is a big factor why we suggest WD in our rig suggestions. Unfortunately my HDD started showing problems and I requested a RMA. The RMA was created instantly and the customer care even offered to send their guys to pick up the faulty drive to my residence (40 kms from the drop point). As the scheduled date was three days later I decide to drop the faulty drive by myself on Thursday 27/11/2014 late afternoon. And guess what the replacement drive arrived at my residence in exactly 7 days on 4/12/2014. Hats off WD.
rijinpk1
rijinpk1 #2
Dec 7, 2014 at 9:04 AM
This is why i recommend only wd hdd for its exceptional service.
Nice to know your experience. :)

- - - Updated - - -

This is why i recommend only wd hdd for its exceptional service.
Nice to know your experience. :)
B
bikramjitkar #3
Dec 7, 2014 at 6:57 PM
Yeah, great company. They replaced my 500gb Green HDD with a 1 TB Black! :D
Shivam15
Shivam15 #4
Dec 7, 2014 at 10:03 PM
Does WD gives International Warranty? :-? :-o
rijinpk1
rijinpk1 #5
Dec 8, 2014 at 8:49 AM
^^ [MENTION=293224]DK_WD[/MENTION] can help on this.
Or you can call customer care to free number to confirm on this.
Zangetsu
Zangetsu #6
Dec 8, 2014 at 2:22 PM
Congrats...

is there any 3rd party involved in WD RMA process?
D
DK_WD #7
Dec 8, 2014 at 3:21 PM
Hi nomad47,

I am glad to hear that you are happy with our service, and thanks to everyone in this thread for giving your positive feedback. We always try our best to fulfil your expectation with our services and these kinds of feedback do go a long way for us!

Thanks again,
DK_WD
nomad47
nomad47 #8
Dec 9, 2014 at 12:53 AM
Zangetsu said:
Congrats...

is there any 3rd party involved in WD RMA process?
Click to expand...
The drop point was a computer shop authorized by WD.
DK_WD said:
Hi nomad47,

I am glad to hear that you are happy with our service, and thanks to everyone in this thread for giving your positive feedback. We always try our best to fulfil your expectation with our services and these kinds of feedback do go a long way for us!

Thanks again,
DK_WD
Click to expand...
Keep up the good work :)
D
DK_WD #9
Dec 9, 2014 at 7:57 AM
Shivam15 said:
Does WD gives International Warranty? :-? :-o
Click to expand...

Hi Shivam15,

Thanks for your interest in Western Digital. For your information, we only provide the regional warranty.

Please refer to the link below for more information on warranty and RMA services.

WD Support / Warranty & RMA Services.

If you need to replace the WD product while you are in another country, you need to call or email to WD support center.

WD Support

Hope it helps.