amitava82 said:
Hp any day because quality, VFM at its class and service as well. I had a single dead pixel (unnoticeable) on my screen and they replaced whole LCD within 7 days. no question asked. Then I got a call from HP CC asking if i was satisfied with their service etc... what can i say?
On the contrary, my laptop (HP-nx6110-pc416av)will be a year old on 4th June, and I already have had 3 HDD, 2 DVD-writer, one Motherboard, one Bluetooth dongle replacements. And still, the 3rd DVD writer is going down. (or has already gone down, takes an hour to copy data from DVD-HDD (4GB) and 50 minutes to write DVD (4GB). And I use sony DVDs, which are quite good).
And, I have been asking for complete replacement since the first month (when the problems began), and HP people are not listening. OK, fine, but at least provide good service, but no, I had one guy give me a lecture on how nero cannot write DVDs and that I MUST use bundelled S/W (sonic) to burn then (which actually takes more time than nero). Plus, the are slow to respond on live chat.
Again, the parts replaced are not compatible with the ones for which they were replaced. My first DVD-writer could write DVD-RAM and DVD+R/RW DL, but the 2 replaced cannot even write DVD+R/RW DL, leave RAM. So, I am not at all satisfied with HP.
And the last thing, I have been using a Vintron Desktop for last 7 years and the only problem it ever had was a HDD and CD drive replacement, after 5 years of buying. And all the replacements of HP laptop were due to manufacturing defects, which were there from the first month. So, it's no fault from user side (me).
If they don't support this time, I am thinking of filing a complaint against them in, 'Grahak Panchayat'.... Even though I take regular backup, it's not easy to go through the same things every 3 moths when the HDD fails......
Aditya
