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DIGIT-ARC / Software / Software Q&A

Windows Crash!

14 posts · originally from https://geek.digit.in/community/threads/windows-crash.11934/

144
144 Original post #1
Jun 27, 2005 at 8:13 PM
I am using Windows XP SP2 on P4 2.4 GHz ( 40 GB hard disk, nVidia 4X AGP Geforce 2 MX 400 64 MB VRam, 256MB RAM, Asus DVD RW)

I use 3DS Max 7.0 very frequently, this happened while I was using 3DS max...The comp just rebooted, and when it rebooted the BIOS boot sequence was messed up and it was set to FLOPPY ( I dont even have a floppy drive), so I reset the BIOS Setting to boot from my Hard Disk and Disabled floppy boot. But outrageously, it still tries to boot from FLOPPY and says "boot from FLOPPY failed, press F1 to cotinue",.. when I press F1 it boots normally...from the HDD

When I tried to do a Virus scan with my AVG 7 free edition, it crashes before the scan is complete.
When I use Opera and othe broswers its normally stable.. when I use 3ds max the system freezes after a while and the NUM LOCK on key board also does not respond.. so I reboot.

I have run chkdsk .. no errors or bad sectors...on both C and D.
3ds MAX is on D:\

I have defraged C:\

still problem persist...

can anyone help???? asap
alib_i
alib_i #2
Jun 28, 2005 at 3:19 AM
i think either of following cud be the reason -

1. Motherboard battery empty : it must be low on charge .. try changing it

2. RAM corrupt : look for a small utility called memtest (corrected the url) for check RAM, you can use memtest86 too.

tell us if that helped :)

-----
alibi
T
Techmastro #3
Jun 28, 2005 at 12:24 PM
does it give any cmos error before u press F1 to continue with booting....
speedyguy
speedyguy #4
Jun 28, 2005 at 12:39 PM
1 more thing....have disabled 3 1/2" floppy drive from ur standard cmos settings....there shudnt be any a or b drive installed in ur setup.....coz if its disabled there wont b any option for floppy drive as a boot device....gud luk
cheers
144
144 #5
Jun 28, 2005 at 2:43 PM
Disabling the 3 1/2" Floppy from BIOS helped. Now that option doesn't come and it directly boots from HDD. But I think my system is still corrupted with virii...

here is my Hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 2:11:58 PM, on 6/28/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Microsoft.NET\Framework\v2.0.40607\aspnet_admin.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\nvsvc32.exe
D:\3dsmax7\Brazil\Licensing\sfmgr\sfmgr.exe
C:\Program Files\Opera\Opera.exe
C:\Program Files\Mozilla Firefox\firefox.exe
D:\downloaded\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 194.247.47.81:8080
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ohb - {4D568F0F-8AC9-40AB-88B7-415134C78777} - C:\WINDOWS\system32\winb2s32.dll (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: RichEditor Class - {F79A2C4B-8776-4ED7-8B2F-4786A4A3500A} - C:\WINDOWS\system32\richedtr.dll
O3 - Toolbar: Begin2Search.com Bar - {52FE5233-367C-4EFB-BDD7-0BE4D212C107} - C:\WINDOWS\system32\winb2s32.dll (file missing)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{57ADCBE9-53E3-45B5-BCD8-1FBDD646A313}: NameServer = 202.1.192.196,202.1.192.211
O20 - Winlogon Notify: WB - C:\Program Files\AlienGUIse\fastload.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Autodesk Licensing Service - Unknown owner - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: CaReTaKeR-CT NetMgr 1.2.1 (sfmgr) - Unknown owner - D:\3dsmax7\Brazil\Licensing\sfmgr\sfmgr.exe
Click to expand...

can somebody tell me the problems from it??
N
Nemesis #6
Jun 28, 2005 at 3:03 PM
Your HJT log seems fine but wait for other opinions. What I wanna point out is that 3DS MAX 7 needs 512MB RAM minimum and minimum 500MB swap file space. Recommended settings are 1GB RAM and 2GB swap file. So look into that as well after running the memory tests and replacing the battery.
144
144 #7
Jun 28, 2005 at 4:21 PM
Thanks Nemesis,
I will do the memtest, meanwhile I have encountered another porblem... When I try to enter the Management console I get this message..
Even going to the Control Panel > clicking system and trying to access the Device Manager gives the same error message...
I did not delete this file, and I accessed the console 2 days back, And I am in the Admin account.


MMC cannot open the file C:\WINDOWS\system32\compmgmt.msc.

This may be because the file does not exist, is not a MMC console, or was created by a later version of MMC.THis may also be because you do not have sufficient access rights to the file.
Click to expand...
alib_i
alib_i #8
Jun 28, 2005 at 4:27 PM
*support.microsoft.com/default.aspx?scid=kb;en-us;816598
*www.osnn.net/forum/showthread.php?t=1219
i just googled :)

you can do what's written here too

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alibi
144
144 #9
Jun 28, 2005 at 9:33 PM
Thanks alibi_i,
I tried that 1st and 2nd method, which didn't work for me. It gave the following error :

LoadLibrary("msxml3.dll")failed- The specified module could not be found.
Click to expand...

I am trying the 3rd option right now, i.e. copying the file from another system. It didnt solve the problem either!! any more suggestion??
I
imprince #10
Jun 28, 2005 at 11:03 PM
alib_i said:
i think either of following cud be the reason -

1. Motherboard battery empty : it must be low on charge .. try changing it

2. RAM corrupt : look for a small utility called memtest for check RAM, you can use memtest86 too.

tell us if that helped :)

-----
alibi
Click to expand...

sorry but tell me how to use memtest utility ?
it gave me on folder named boot
144
144 #11
Jun 29, 2005 at 12:38 AM
I guess u will have to write it to a CD and boot from that CD.
alib_i
alib_i #12
Jun 29, 2005 at 1:49 AM
144 is right .. you need to copy memtest86 to a CD and boot from it.

and imprince .. thanks to help me found out an error in my post ... its
memtest : *hcidesign.com/memtest/download.html
memtest86 : *www.memtest86.com/
(corrected this above too)

memtest is a windows application .. which can run from windows itself and memtest86 requires to boot from a CD

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alibi
144
144 #13
Jun 30, 2005 at 4:35 AM
I have run memtest on my PC, after running till 442%, system crashed again. This is the same thing that happens while scanning with AVG or even stinger from McAfee...

Can anyone suggest how I should proceed from here now???

And Nemesis,
I understand that the minimum required RAM for 3ds MAX 7.0 is 512MB according to the website, But I have worked on several projects on this system with this configuration and 3ds max 7.0.
And one thing I have noticed in the system freeze while using 3ds max is that, when I use the "select and move" tool with some polygons.. at some point in the process of modelling. It happens randomly.
I have worked on much bigger projects with higher polygon counts etc... with the same system config...

Is it that there are really errors on my RAM...?
When I ran memtest it crashed at 442% as mentioned earlier...
alib_i
alib_i #14
Jun 30, 2005 at 9:34 AM
that could be so .. why dont you bring a friend's ram stick and check again.
that will confirm the doubts

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alibi