So my friend had this Xolo A700 and it's ear speaker was not functioning. And since Xolo service centres are not every where, he gave his phone to me while coming to Delhi.
I went to the service centre as per the address listed on website. But it was relocated to somewhere else, so I went there.
The desk person recieved my phone, and asked me to sit. He didn't ask for bill also. I also came to know there that many handsets of Xolo were facing this ear speaker issue.
After around 20 odd mins, I asked about the status, as I thought that he gave the phone inside just for routine check which normally happens, but he just replied that the work is going on. I waited and waited.
After approx 40 mins, he brought my phone and asked me to check it while handing it over to me. I was a bit confused that what to check. But when I checked, the ear speaker was working absolutely fine. I asked him what had actually happened ? He promptly told me to the ear speaker was not working and had been changed by a new one. I was like whoa, this was fast considering this required a soldering process; plus the quite a good amount of customers.
I never ever encountered such fast repairing of phones in an official service centre. I really appreciate it as I don't know what other customers are facing. But if Xolo continues service like this, they might get a strong foothold in Indian smartphone arena, given that they already are providing a VFM phones. At least that's my PoV.
Regards
I went to the service centre as per the address listed on website. But it was relocated to somewhere else, so I went there.
The desk person recieved my phone, and asked me to sit. He didn't ask for bill also. I also came to know there that many handsets of Xolo were facing this ear speaker issue.
After around 20 odd mins, I asked about the status, as I thought that he gave the phone inside just for routine check which normally happens, but he just replied that the work is going on. I waited and waited.
After approx 40 mins, he brought my phone and asked me to check it while handing it over to me. I was a bit confused that what to check. But when I checked, the ear speaker was working absolutely fine. I asked him what had actually happened ? He promptly told me to the ear speaker was not working and had been changed by a new one. I was like whoa, this was fast considering this required a soldering process; plus the quite a good amount of customers.
I never ever encountered such fast repairing of phones in an official service centre. I really appreciate it as I don't know what other customers are facing. But if Xolo continues service like this, they might get a strong foothold in Indian smartphone arena, given that they already are providing a VFM phones. At least that's my PoV.
Regards
