DIGIT-ARC read-only archive · snapshot: July 23, 2026

Yureka Problem while getting calls

40 posts · originally from https://geek.digit.in/community/threads/yureka-problem-while-getting-calls.191503/

ajayritik
ajayritik Original post #1
May 19, 2015 at 5:49 PM
Firstly guys Sorry for posting a separate thread on this instead of posting it in the Yureka Discussion thread.
However this problem has been annoying from the time I got this phone.
It initially started with the phone getting locked and me not able to access any of the options on the phone while the call is active.
This happened both when I receive a call and make a call.
Somehow the problem got fixed after I selected some options to remove Proximity Sensor( or whatever that crap is)
Later I thought maybe it will be a good idea to upgrade the phone to latest update hence I went ahead and updated the phone.
Now the problem didn't seem to go away.
Again I selected the options for the Proximity Sensor so the problem went away for a day or two but has been haunting me again for the past 3-4 days.
Whenever someone calls me in the past couple of days the screen gets locked and I can't answer the call. Period. I try to unlock the phone and see if I can answer the call but that doesn't help.
It works Ok if I make a call.

I'm not sure if this problem has started with any update or what.
Maybe there is an option that needs to be tweaked maybe there is not.
It doesn't help either that I'm not too much of a techie guy wrt mobiles, rooting etc.

One more reason I will stay away from these cheap phones especially ones made in China.

I thought the main purpose of having a phone is to make and receive calls.

Just imagine if some family member or friend is trying to call us for something urgent/important. I have to wait till they stop calling then unlock the phone and then call back.
This maybe one off case with Yureka phone but definitely this is annoying.
I thought with better technology lives are made better but definitely not with my mobile.

Hope friends out here can help me fix this problem.
RCuber
RCuber #2
May 19, 2015 at 6:07 PM
I had this issue in my OPO, disabling prevent accidental wake stopped this issue.
RCuber
RCuber #4
May 19, 2015 at 11:08 PM
in CM12.1 its in Setting > Display > Prevent Accidental Wake-up.
ajayritik
May 20, 2015 at 12:34 AM
Mine says 12.0 and I don't have the option you mentioned
jackal_79
May 20, 2015 at 12:56 AM
There is something called Auto answer in the call settings that i have seen in my old and current phone. I never understood requirement of that, but may be that will be useful for you now.:-o
$hadow
$hadow #7
May 20, 2015 at 3:17 PM
Check this *www.techmesto.com/fix-yureka-call-blank-screen/ and this *forums.oneplus.net/threads/problems-receiving-calls-and-sms-on-cm12-nightly.279000/
ajayritik
May 20, 2015 at 4:47 PM
Check this *www.techmesto.com/fix-yureka-call-blank-screen/ and this *forums.oneplus.net/threads/problems-receiving-calls-and-sms-on-cm12-nightly.279000/

Thanks much Sameer.
Actually the first fix is working but only for a while after a while the problem comes back again.
I would prefer a permanent solution rather than doing this daily.
G
May 20, 2015 at 7:07 PM
Could you clarify that on kitkat was it working fine???


if yes then why don't you go back to kitkat until this problem is solved
ajayritik
ajayritik #10
May 21, 2015 at 1:39 AM
In Kitkat I didn't have the problem wherein screen gets locked and I can't answer call. However when I call someone or someone calls me and the call is active I can't access the phone till call gets over.
ajayritik
ajayritik #11
May 22, 2015 at 11:51 AM
Guys I'm really sick of this option. I don't know who the hell designed or is responsible for this crap.
Sometimes I feel I rather had put more money and got the overpriced Samsung, Sony.
I'm surprised nobody is facing this problem or there are very few TDF guys here who have Yureka.
Even when I receive SMS it doesn't seem to alert me. Just a buzz and gone.
amjath
amjath #12
May 22, 2015 at 12:12 PM
Guys I'm really sick of this option. I don't know who the hell designed or is responsible for this crap.
Sometimes I feel I rather had put more money and got the overpriced Samsung, Sony.
I'm surprised nobody is facing this problem or there are very few TDF guys here who have Yureka.
Even when I receive SMS it doesn't seem to alert me. Just a buzz and gone.
Buzz? You mean vibrate.
ajayritik
ajayritik #13
May 22, 2015 at 12:37 PM
Buzz? You mean vibrate.
amjath with my earlier phones whenever somebody calls me or sends me SMS even if I'm not there to check at that point of time the screen will be active after I get the message or call so that when I check later I can see that I received the calls or SMS.
However in the Yureka case I need to unlock and check.

But the bigger problem is when some one calls I hear the ringtone however the phone gets locked and doesn't let me answer the call. I have to wait till the caller disconnects the call so that I can call back. Also in case if someone calls or I call the person at the other end needs to disconnect the call after the conversation ends in case he forgets to disconnect the call the phone gets locked and the call is active.
amjath
amjath #14
May 22, 2015 at 1:00 PM
That is one serious software bug, isn't it addressed in any forum.
ajayritik
ajayritik #15
May 22, 2015 at 1:38 PM
I'm so frustrated. It's such a basic thing.
I'm damn not concerned about quality of pics from camera, audio issue, playback issue.
Just to get some good specs like camera etc I have to compromise on the basic feature that phone is made for.

Does anyone know how can I report this problem to Amazon?
Zangetsu
Zangetsu #16
May 22, 2015 at 2:56 PM
report it in Yureka forums YU Official Forums

I had this issue in one of the custom roms

if don't get any solutions then unlock bootloader,root, flash recovery and install custom ROM for yureka :mrgreen:
ajayritik
ajayritik #17
May 22, 2015 at 3:19 PM
report it in Yureka forums YU Official Forums

I had this issue in one of the custom roms

if don't get any solutions then unlock bootloader,root, flash recovery and install custom ROM for yureka :mrgreen:

What about people who are not so techy how would they deal with this problem?
Zangetsu
Zangetsu #18
May 22, 2015 at 3:42 PM
What about people who are not so techy how would they deal with this problem?

Did u try to call them ? u live in Hyderabad check if the pincode is there in the pdf or not.
Yu has doorstep service

*www.yuplaygod.com/Pincode-List.pdf

Phone Number – 1860-212-2122 | 8AM to 8PM (Sunday Closed)
Email – support@yuplaygod.com
ajayritik
ajayritik #19
May 22, 2015 at 3:57 PM
Going on trip to Goa.
After coming back maybe I will check.
M
Minion #20
May 23, 2015 at 7:37 AM
I'm so frustrated. It's such a basic thing.
I'm damn not concerned about quality of pics from camera, audio issue, playback issue.
Just to get some good specs like camera etc I have to compromise on the basic feature that phone is made for.

Does anyone know how can I report this problem to Amazon?

Try for RMA with Amazon. if everything fails flash a custom rom.

- - - Updated - - -

What about people who are not so techy how would they deal with this problem?

Arey every thing has first time. Even I didn't know how to flash custom rom but after getting sick of waiting for lollipop update for moto E.I decided to flash custom rom.I even soft bricked my phone in the process but after doing some research I find it very easy to unbrick my moto E.

Now I am on lollipop 5.1 which is awesome.my phone is giving me screen on time of 6 hrs with 1 day even playing clash of clan previously I was getting on 4 hrs with stock rom.
$hadow
$hadow #21
May 27, 2015 at 6:58 PM
Thanks much Sameer.
Actually the first fix is working but only for a while after a while the problem comes back again.
I would prefer a permanent solution rather than doing this daily.

Yeah I am searching for it.
ajayritik
ajayritik #22
May 27, 2015 at 7:54 PM
Yeah I am searching for it.
Thanks bro.
I think in my previous Android phones whenever I place the phone near to my ears or face it used to get locked however if I remove it away then I could access the phone options.
Currently the phone is still locked even after I remove it away from me but I'm able to access the phone options if I unlock the phone using the unlock button. For the time being I'm ok with this option till I get a resolution.
ajayritik
ajayritik #23
Jul 20, 2015 at 12:50 PM
I'm getting really sick of this problem with Yureka feature. I had a respite for some time but now again it's started to haunt me again.
It seems to get locked if someone calls hence I can't answer the call.
When I try to call someone the phone gets locked and I'm unable to do anything. It's a pain if the other person doesn't answer the call or forgets to disconnect the call.
amjath
amjath #24
Jul 20, 2015 at 2:58 PM
I'm getting really sick of this problem with Yureka feature. I had a respite for some time but now again it's started to haunt me again.
It seems to get locked if someone calls hence I can't answer the call.
When I try to call someone the phone gets locked and I'm unable to do anything. It's a pain if the other person doesn't answer the call or forgets to disconnect the call.
Is it updated yet?
ashs1
ashs1 #25
Jul 20, 2015 at 3:04 PM
really feel bad for ajayritik.. :( have you tried for replacement ?? i know a lot of users were facing this problem when they were on kitkat..few of them had this problem solved in kitkat while few of them still have this...& a very small % of people had never faced this problem( like my friend & i purchased the phone within a gap of 2 weeks & thankfully, we don't have this problem ..neither in KK or LP )
[MENTION=29208]ajayritik[/MENTION] : did you try wipe partition cache & then format it ? ?
ajayritik
ajayritik #26
Jul 26, 2015 at 8:12 PM
Forget about rooting to use it more effectively.
Can't these guys come up with a phone which has basic feature of being able to access the other options on phone when talking with someone.
Also if they come across a feature which locks the phone if someone calls.
I mean these are some basic features which I believe even a layman would need.
Really bad experience with Yureka and Micromax.
Also I'm so lucky there is not even a single guy here who experienced this problem.
I will definitely not recommend this piece of crap to anyone.
SaiyanGoku
Jul 26, 2015 at 8:17 PM
^ Most people would just ask for a replacement if they happened to come across this much problem. It's obviously a hardware fault with your phone only. :|
ajayritik
ajayritik #28
Jul 26, 2015 at 11:49 PM
^ Most people would just ask for a replacement if they happened to come across this much problem. It's obviously a hardware fault with your phone only. :|
Any idea if I can claim a replacement I believe it's too late.
Any other things I can try.
The biggest problem I'm having is this problem seems to be intermittent.
SaiyanGoku
Jul 27, 2015 at 12:00 AM
Any idea if I can claim a replacement I believe it's too late.
Any other things I can try.
The biggest problem I'm having is this problem seems to be intermittent.

Claim that proximity sensor issue persists even after update and ask for a refund/replacement.
If you get replacement, good. If you get refund, just buy a Lumia 640 ;)
ajayritik
ajayritik #30
Jul 27, 2015 at 12:16 AM
How can I start this process?
ajayritik
ajayritik #32
Jul 28, 2015 at 11:27 PM
Contact the CC

Customer Support - YU Mobiles - YU Play God

That Amazon guy says they have refund policy valid only for 15 days.
Now I need to contact the Yureka folks.
P
Jul 29, 2015 at 3:32 PM
I'm also having the same issues on my yureka.
ajayritik
ajayritik #35
Jul 30, 2015 at 11:54 AM
The damn CC for Yureka is busy.

- - - Updated - - -

I' have become big fan of Yureka and Amazon after I made this purchase.
ajayritik
ajayritik #37
Jul 30, 2015 at 6:45 PM
These guys at Amazon gave a number to contact for Yureka.
Guess what when I dial that number it's not Toll Free.
I was on hold for almost 15 minutes.
I can understand if it's a Toll Free Number.
Such a pain for the crime of buying this phone.
SaiyanGoku
Jul 30, 2015 at 6:56 PM
These guys at Amazon gave a number to contact for Yureka.
Guess what when I dial that number it's not Toll Free.
I was on hold for almost 15 minutes.
I can understand if it's a Toll Free Number.
Such a pain for the crime of buying this phone.

I didn't knew that. I only emailed them about a faulty charger.
amjath
amjath #39
Aug 1, 2015 at 12:22 AM
[MENTION=29208]ajayritik[/MENTION] why everything goes wrong in your life especially electronics
ajayritik
ajayritik #40
Aug 3, 2015 at 12:43 PM
[MENTION=29208]ajayritik[/MENTION] why everything goes wrong in your life especially electronics

Just as you said this. There seems to be problem with my Strontium Card.
Well I guess life has way to level out things you see.
Maybe I have better family and friends who support me so electronics seem to not do that as consistently.

- - - Updated - - -

By the way the problem got resolved by itself and it's back to haunt me again.